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Training Category
All department managers and senior management.

Course Objective
To provide all department managers and senior management with quality training regarding their roles, responsibilities, duties and authorities as they pertain to safety management, Safety Committee participation and the SMS; to enable department managers and senior management to foster, promote and actively participate in the company’s positive safety culture; to effectively manage reports received from the Confidential Reporting System; to understand and apply Operational Risk Management to daily management activities; to develop risk controls and corrective actions, including monitoring and follow-up procedures and recordkeeping; to effectively investigate accidents, incidents and near-accidents in order to discover contributing factors; to perform internal departmental audits and properly manage audit findings; to properly respond to various types of emergencies utilizing procedures in the Emergency Response Plan.

Prerequisites
Successful completion of the SMS Short-Course within the previous 12 calendar months.
Successful completion of SMS Personnel Training within the previous 12 calendar months.

Course Structure
This course is comprised of seven modules, each with one or more topics. After each module is a quiz with multiple-choice, true/false and other question formats. The course:

Satisfies requirements for both initial and recurrent training;

May be completed in more than one session;

May be taken as many times or as often as the student manager desires;

Produces a Certificate of Completion with test results.

Instructional Methods
Instruction is delivered via on-line computer program interaction which includes visual text, audio narration, images, diagrams, charts and other graphics.

Course Enrollment
Student managers first enroll in the course, and then log in to access the course. If the student manager is unable to complete the course in one session, the student may log out. The program records all module completions and every question answered. When returning to the course, the student manager may resume at the last point of progress.

Completion Standard
A student has completed the course when all seven modules are checked off on the Course Contents Page. Each individual module is finished after all pages within the module have been accessed and all questions have been correctly answered in the quiz associated with that module. There are approximately 40 questions in the course. 
    
                                                                              
Module 1: Roles and Responsibilities of Managers
Positive Safety Culture

Commitments from Managers

Commitments from Senior Management

Applying SMS to the Processes you Own

Training Your People

OSHA Compliance

SMS Process Outputs

The Technical Management System

Changes to Manuals & Programs

Revision Interfaces

Process Measurement

Summary

Quiz

Completion Standard

The module will be successfully completed when, by computer-based assessment, the student manager can demonstrate a basic understanding of managers’ roles and responsibilities as they pertain to SMS by answering all assessment questions correctly.  Managers must specifically be able to understand their roles and responsibilities regarding the Technical Management System and SMS Process Measurement.

Module 2: Safety Committee Member Duties & Responsibilities
Overview of Safety Committee

Committee Members

Meetings

Activities

Duties & Responsibilities

Authority

Summary

Quiz

Completion Standard

The module will be successfully completed when, by computer-based assessment, the student manager can demonstrate a basic understanding of the duties and responsibilities of a Safety Committee member, by answering all assessment questions correctly.  Student managers must specifically be able to understand the role of the Safety Committee regarding planning for growth, acquisitions, new equipment and other substantial changes.

Module 3: Managers’ Roles in the Confidential Reporting System
Commitments to Employees

Award Incentives

Receipt of Reports

Authority

Confidentiality

Resolve of Safety Issues & Reports Received

Providing Legal Assistance to Employees

Voluntary Disclosure Reporting Program

Summary

Quiz

Completion Standard

The module will be successfully completed when, by computer-based assessment, the student manager can demonstrate a basic understanding of managers’ roles as they pertain to the Confidential Reporting System by answering all assessment questions correctly.  Student managers must specifically be able to understand their roles regarding disposition of reports received and confidentiality of information.

Module 4: Managers’ Roles in the Risk Management Program
Overview

Policy

Responsibilities

Authority

The Risk Control Process

Sources of Data

Proactive vs Reactive Risk Management

The Safety-Risk Profile

Profile Revision

Profile Procedures

Operational Risk Management  for Managers

Review of ORM

The ORM Process

Step 1: Identify The Hazards

Step 2: Assess the Risks

Step 3: Analyze Risk Control Measures

Step 4: Make Control Decisions

Step 5: Implement Risk Controls

Step 6: Monitor & Follow-Up

Hazard and RC/CAP Communication

Risk Management Files

Summary

Quiz

Completion Standard

The module will be successfully completed when, by computer-based assessment, the student manager can demonstrate a basic understanding of managers’ roles as they pertain to the Risk Management Program by answering all assessment questions correctly.  Student managers must specifically be able to understand the Safety-Risk Profile and use of ORM in planning and design.

Module 5: The Internal Evaluation Program
Background

Schedule & Scope of the IEP

Objectives

Departmental Audit Procedures

Performance Assessments

Vendor Audit Procedures

Findings

Disposition

Sharing of Information

Voluntary Disclosures

Summary

Quiz

Completion Standard

The module will be successfully completed when, by computer-based assessment, the student manager can demonstrate a basic understanding of the Internal Evaluation Program by answering all assessment questions correctly.  Student managers must specifically be able to understand the relationship between the Technical Management System and Departmental Audits, and how audit findings are channeled into the Risk Management Program.

Module 6: Accident / Incident Investigation
Introduction

Accident Causes

Latent Conditions & Active Failures

Policies

Objectives

Terminology

Roles & Responsibilities – Aircraft Accidents & Incidents

Post-Accident Drug & Alcohol Testing

Assisting the NTSB and FAA

Accident Site Hazards

The Investigation Process

Human Factors

Non-Aircraft Accidents, Near-Accidents & Other Occurrences

Combined Accident / Incident Investigation Methods

The SOL Method

The WBA Method

Recommendations

Application of Risk Management

Lessons Learned

Summary

Quiz

Completion Standard

The module will be successfully completed when, by computer-based assessment, the student manager can demonstrate a basic understanding of accident investigation and the purpose thereof by answering all assessment questions correctly.  Student managers must specifically be able to understand their roles and relationships with NTSB and FAA or other investigative bodies.

Module 7: Emergency Response Plan
Emergency Response Personnel

Emergency Response Center Members

GO Team

General Policies

Aircraft Accident/Significant Event Procedures

Initial Response

Alerts

Subsequent Alerts if Event is Significant

Notification of Federal Authorities

Post-Alert Duties & Responsibilities

Manager On Duty Procedures

Emergency Response Center Procedures

Go Team Procedures

Required Reports

Aircraft Accident Company Managers’ Checklists

Aircraft Accident On-site Checklists

On-site Checklists One, Two & Three

On-site Checklist Four – Senior Representative

Aircraft Accident Go-Team Procedures

Aircraft Incident Procedures for Managers

Family Assistance Plan

Duties & Responsibilities of Managers

Procedures

Accident Simulation

Pre-Simulation Briefing

Post-simulation Debriefing

Recording of Results

Summary

Quiz

Completion Standards

The module will be successfully completed when, by computer-based assessment, the student manager can demonstrate a basic understanding of the roles and responsibilities of managers with regard to the Emergency Response Plan by answering all assessment questions correctly.  Student managers must specifically be able to know their duties and responsibilities as they pertain to Company Managers’ Checklists and Go-Team procedures.